These terms govern your use of SafeLane. By creating an account you agree to them. They are written to be readable; we've avoided legalese where plain English does the same job.
1. The service
SafeLane is an end-to-end encrypted password manager. Your master passphrase is used to derive an encryption key on your device; the key never leaves your device, and we never see it. As a consequence, we cannot recover your account if you forget your master passphrase. This is the central feature of the product, not a bug — it is what guarantees that a server-side breach, a court order, or a rogue employee cannot expose your vault.
2. Your account and master passphrase
- You are responsible for keeping your master passphrase safe and for the security of any device on which you remain signed in.
- We strongly recommend writing your passphrase on paper and storing it somewhere fireproof. The export feature (Settings → Export) lets you take a plaintext backup of your vault contents — keep that backup at least as carefully as you keep your passphrase.
- If you forget the passphrase, your vault becomes mathematically inaccessible to us and to anyone else. The only path forward is to delete the account and start a new one.
- You must be 13 years old or older to use SafeLane.
3. Subscription and billing
- New accounts receive a 14-day free trial. No payment card is required to start.
- After the trial, the plan is £4.99/month or £49.99/year, billed via Stripe.
- All payments are processed by Stripe Payments UK Ltd. We do not store or have access to your card details.
- You can cancel any time from Settings → Billing. Cancellation takes effect at the end of the current billing period; we do not issue pro-rata refunds for partial periods.
- If a payment fails, your vault becomes read-only after a 7-day grace period. We retain the data for 30 days from the cancellation date in case you choose to restore the account.
- Prices may change. We will email you at least 30 days before any increase. You can cancel before the new price takes effect.
4. Acceptable use
You may not use SafeLane to:
- Store credentials in furtherance of unlawful activity.
- Bypass account-isolation boundaries — your account, your vault.
- Reverse-engineer or attack the cryptography in production. Good-faith security research is welcome — see our Security page for the responsible disclosure process.
- Resell access to your account or share credentials.
- Use the service to send spam, host malware, or otherwise abuse third parties.
We may suspend or terminate accounts that breach these rules. Where it's safe to do so we'll tell you why first and give you a chance to correct course.
5. Service availability
We aim for high availability but do not offer a formal SLA at this stage of the business. Scheduled maintenance will be announced in advance by email and on our status page. We will keep you informed during incidents and post a public retrospective for any incident that lasts more than an hour.
6. Your content
You own the contents of your vault. We make no claim of ownership, no licence to use it, and we cannot read it. Our role is to store the ciphertext you upload and to return it to you on request.
7. Termination
- You can terminate at any time via Settings → Danger zone → Delete account. We purge primary storage within 24 hours; backups are rotated out within 30 days.
- We can terminate for material breach of these terms, with notice where possible. On termination we cancel any active Stripe subscription so you are not billed further.
8. Warranties and liability
We provide the service with reasonable skill and care, but no guarantees beyond those legally implied. To the maximum extent permitted by law:
- The service is provided "as is". We do not warrant that it will be uninterrupted, error-free, or that it will meet your specific requirements.
- Our aggregate liability to you for any claim arising from your use of SafeLane is limited to the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) £100.
- We are not liable for indirect, consequential, or special damages, including loss of profit or business interruption.
- Nothing in these terms limits liability for fraud, gross negligence, death or personal injury, or any other liability that cannot be limited by law.
9. Indemnity
You agree to indemnify us against third-party claims arising from your breach of these terms or your unlawful use of the service.
10. Changes to these terms
We will email registered users at least 14 days before any material change. Continued use of SafeLane after the change takes effect constitutes acceptance. If you don't agree, you can delete your account at any time.
11. Governing law and jurisdiction
These terms are governed by the laws of England and Wales. Disputes will be resolved in the courts of England and Wales, unless your local consumer-protection law gives you stronger rights — in which case those apply.
12. Contact
Email info@usesafelane.com with any question or dispute. We try to reply within 5 working days.
A formal legal review of this document is scheduled before launch in markets outside the UK. If you are using SafeLane from outside England and Wales, your local consumer-protection law may grant you additional rights that override these terms.